About the Division
The Consumer Affairs and Outreach Division (CAOD) engages the public through outreach and education initiatives to inform them about important consumer-related regulatory programs, telecommunications issues and other consumer issues that impact their day to day life.
Cybersecurity Awareness Month
October is Cybersecurity Awareness Month, a global effort to help everyone stay safe and protected when using technology whenever and however you connect. The theme for the month is, ‘Do Your Part. #BeCyberSmart.’ The Federal Communications Commission (FCC) is proud to be a champion and support this online safety and education initiative this October.
Cybersecurity Awareness Month is co-led by the National Cyber Security Alliance and the Cybersecurity and Infrastructure Agency (CISA) of the U.S. Department of Homeland Security. For more information about ways to keep you and your family safe online visit https://staysafeonline.org/cybersecurity-awareness-month/ and cisa.gov/ncsam.
More than ever before, technology plays a part in almost everything we do. Connected devices have been woven into society as an integral part of how people communicate and access services essential to their well-being. Despite these great advances in technology and the conveniences this provides, recent events have shown us how quickly our lives and businesses can be disrupted when cyber criminals and adversaries use technology to do harm. Cybersecurity Awareness Month aims to shed light on these security vulnerabilities, while offering actionable guidance surrounding behaviors anyone can take to protect themselves and their organizations. Everyone has a responsibility to do their part in securing our interconnected world.
With our partner, the National Cybersecurity Awareness Alliance, we want to help you, your family, friends, and our community stay safe all year long. The Alliance has great resources to share with your community. For more information visit the National Cybersecurity Awareness Alliance’s website and consider signing up to receive a toolkit of free resources, including simple online safety habits and steps you can take to #BeCyberSmart.
Resources from our Partners
The Emergency Rental Assistance program is providing more than $46 billion in federal assistance to help renters and landlords cover back rent, utilities, and other housing-related costs as a result of the COVID-19 pandemic. In many cases, the money may also help to cover future rent and related fees and services. The Consumer Financial Protection Bureau (CFPB) released the Rental Assistance Finder, a tool that allows anyone in the country to search for emergency rental assistance programs in their area. This online resource compiles information from both the U.S. Department of the Treasury and the National Low-Income Housing Coalition so renters and landlords can take the first step towards finding and applying for the funds they need to help residents stay in their homes. FCC partners can use this toolkit to share rental assistance resources with your networks.
Additionally, the CFPB is working closely with partners across the federal government to provide homeowners the resources they need, including information to understand their rights and protections. Along with the U.S. Departments of Agriculture, Housing and Urban Development, Treasury, Veterans Affairs, and the Federal Housing Finance Agency, the CFPB created consumerfinance.gov/housing, which serves as the federal government’s one-stop, go-to resource for up-to-date information on relief options, protections, and key deadlines. CFPB also created a toolkit to help FCC partners share information for homeowners.
Consumer Education Materials
Consumer Guide Translations
Many FCC Consumer Guides are available in other languages.
Volunteer Day at Food & Friends.
CAOD Staff organized a day of service at Food & Friends Opens a New Window. in Washington DC. Several FCC staff members volunteered their time to help pack food to meet the nonprofit's mission of delivering specialized, nutritious meals and groceries to people in the community facing HIV/AIDS, cancer and other life-challenging illnesses.
Click below to send us an an email with any questions or comments.
Webinar on Spoofing and Robocalls Focused on Hawai’i Consumers: October 28, 2021, 5:30 pm ET
Monthly Consumer Information Call: November 12, 2021, 2:00 pm ET; RSVP for call information by email at Outreach@fcc.gov
In Case You Missed It
- Connecting the Disconnected Forum
- Emergency Broadband Benefit Webinar for Consumers and Outreach Partners
- A Webinar for Consumers: COVID-19 Scams and Older Adults
- A Webinar for Consumers: Avoiding COVID-19 Scams
- Virtual Volunteerism Webinar: Internet-Based Ways to Donate Time
- Consumer Webinar: All I Want For the Holidays Is Your Safety
Please contact us if you have any questions about consumer issues and outreach at the FCC.
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