About the Division

The Consumer Affairs and Outreach Division (CAOD) engages the public through outreach and education initiatives to inform them about important consumer-related regulatory programs, telecommunications issues and other consumer issues that impact their day to day life.

Meet the Staff


Older Americans Month

During this week, in recognition of Older Americans Month, we would like to share information to empower older adults and help them make informed decisions.  The FCC is reminding older adults about tips to protect themselves from COVID-19 scams.  More information is available at https://www.fcc.gov/covid-scams.

Please share the COVID-19 Scams Flyer with your community.

This week we highlight our partners AARP and the Federal Trade Commission (FTC) who are covering the following topics:  How much vaccines cost, Staying vigilant after a COVID-19 vaccine, Report Gift Cards Used in a Scam and Fraud Affects Every Community: Debt Settlement Companies.  For more information about their outreach to older adults watch or click on the video links below.

AARP – How much vaccines cost



AARP - Staying vigilant after a COVID vaccine


FTC – Report Gift Cards Used in a Scam 

FTC – Fraud Affects Every Community: Debt Settlement Companies 



Consumer Education Materials

Button image - download 'Dont Get Spoofed' poster

Download and Share

FCC consumer education materials are available to download in PDF format and print for outreach events.

Tip Cards and Posters
Consumer Guides
Consumer Help Center


September Kids Booklet coverKids Activities

Consumer Guide Translations

Many FCC Consumer Guides are available in other languages.

Photo Gallery

Volunteer Day at Food & Friends.

CAOD Staff organized a day of service at Food & Friends Opens a New Window. in Washington DC. Several FCC staff members volunteered their time to help pack food to meet the nonprofit's mission of delivering specialized, nutritious meals and groceries to people in the community facing HIV/AIDS, cancer and other life-challenging illnesses.



Contact Us

Please contact us if you have any questions about consumer issues and outreach at the FCC.

Send an email

File a Complaint

File a consumer complaint by topic or tell us your story at our Consumer Complaint Center.  Learn about consumer issues at our Consumer Help Center.

Request a Speaker

Are you having an event, meeting, webinar or other activity related to FCC Consumer Issues? Send an email to request a speaker.

Submit a request




Monday, May 10, 2021