About the Division

The Consumer Affairs and Outreach Division (CAOD) engages the public through outreach and education initiatives to inform them about important consumer-related regulatory programs, telecommunications issues and other consumer issues that impact their day to day life.

Meet the Staff


Cybersecurity Awareness Month

October is Cybersecurity Awareness Month, a global effort to help everyone stay safe and protected when using technology whenever and however you connect. The theme for the month is, ‘Do Your Part. #BeCyberSmart.’ The Federal Communications Commission (FCC) is proud to be a champion and support this online safety and education initiative this October.

Cybersecurity Awareness Month is co-led by the National Cyber Security Alliance and the Cybersecurity and Infrastructure Agency (CISA) of the U.S. Department of Homeland Security. For more information about ways to keep you and your family safe online visit https://staysafeonline.org/cybersecurity-awareness-month/ and cisa.gov/ncsam.

More than ever before, technology plays a part in almost everything we do. Connected devices have been woven into society as an integral part of how people communicate and access services essential to their well-being. Despite these great advances in technology and the conveniences this provides, recent events have shown us how quickly our lives and businesses can be disrupted when cyber criminals and adversaries use technology to do harm. Cybersecurity Awareness Month aims to shed light on these security vulnerabilities, while offering actionable guidance surrounding behaviors anyone can take to protect themselves and their organizations. Everyone has a responsibility to do their part in securing our interconnected world.

With our partner, the National Cybersecurity Awareness Alliance, we want to help you, your family, friends, and our community stay safe all year long.   The Alliance has great resources to share with your community.  For more information visit the National Cybersecurity Awareness Alliance’s website and consider signing up to receive a toolkit of free resources, including simple online safety habits and steps you can take to #BeCyberSmart.

The FCC’s Consumer Guides about Privacy and Security and Broadband and Internet are available to review on  our online Consumer Help Center . Please share this information with your community.

Cybersecurity Awareness Month 20201 Toolkit (Click to Download)

 Resources from our Partners

CFPB Covid Rent ReliefThe Emergency Rental Assistance program is providing more than $46 billion in federal assistance to help renters and landlords cover back rent, utilities, and other housing-related costs as a result of the COVID-19 pandemic. In many cases, the money may also help to cover future rent and related fees and services. The Consumer Financial Protection Bureau (CFPB) released the Rental Assistance Finder, a tool that allows anyone in the country to search for emergency rental assistance programs in their area. This online resource compiles information from both the U.S. Department of the Treasury and the National Low-Income Housing Coalition so renters and landlords can take the first step towards finding and applying for the funds they need to help residents stay in their homes. FCC partners can use this toolkit to share rental assistance resources with your networks.

Additionally, the CFPB is working closely with partners across the federal government to provide homeowners  the resources they need, including information to understand their rights and protections. Along with the U.S. Departments of Agriculture, Housing and Urban Development, Treasury, Veterans Affairs, and the Federal Housing Finance Agency, the CFPB created consumerfinance.gov/housing, which serves as the federal government’s one-stop, go-to resource for up-to-date information on relief options, protections, and key deadlines. CFPB also created a toolkit to help FCC partners share information for homeowners.

Consumer Education Materials

Button image - download 'Dont Get Spoofed' poster

Download and Share

FCC consumer education materials are available to download in PDF format and print for outreach events.

Tip Cards and Posters
Consumer Guides
Consumer Help Center


September Kids Booklet coverKids Activities

Consumer Guide Translations

Many FCC Consumer Guides are available in other languages.

Photo Gallery

Volunteer Day at Food & Friends.

CAOD Staff organized a day of service at Food & Friends Opens a New Window. in Washington DC. Several FCC staff members volunteered their time to help pack food to meet the nonprofit's mission of delivering specialized, nutritious meals and groceries to people in the community facing HIV/AIDS, cancer and other life-challenging illnesses.



Contact Us

Please contact us if you have any questions about consumer issues and outreach at the FCC.

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File a Complaint

File a consumer complaint by topic or tell us your story at our Consumer Complaint Center.  Learn about consumer issues at our Consumer Help Center.

Request a Speaker

Are you having an event, meeting, webinar or other activity related to FCC Consumer Issues? Send an email to request a speaker.

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Friday, October 22, 2021