About the Division

The Consumer Affairs and Outreach Division (CAOD) engages the public through outreach and education initiatives to inform them about important consumer-related regulatory programs, telecommunications issues and other consumer issues that impact their day to day life.

Meet the Staff


Anniversary of the Americans with Disabilities Act

We’re celebrating the 31st Anniversary of the Americans with Disabilities Act (ADA).  Our core mission is to help ensure that every American has access to advanced communications, including the tens of millions of Americans with disabilities.  The FCC implements and enforces Title IV of the ADA, ensuring the availability of nationwide telecommunications relay services. Telecommunications Rely Service (TRS) allows individuals who are deaf, hard of hearing, or deafblind, or have speech disabilities to communicate with others in a way that’s functionally equivalent to those who do not have hearing or speech disabilities. Learn more about TRS here:  https://www.fcc.gov/trs

Here is information from our partner, the Centers for Medicare & Medicaid Services Office of Minority Health (CMS OMH).  Please share with your community.

 Resources from our Partners

fdicThe Federal Deposit Insurance Corporation (FDIC) encourages you to open a checking account to receive Child Tax Credits that begin in July.  With an insured bank account, you can receive stimulus funds and tax refunds securely and more quickly via direct deposit. Having a bank account can also provide access to safer and lower-cost financial products.

The #GetBanked website has helpful resources in English and Spanish, including the top reasons to #GetBanked, a checklist to help you choose the best type of account for your needs, and links to FDIC partners where you can open an account online or at a local branch. With a banking relationship, you can receive and send money, pay bills online, all with no check-cashing fees.

There’s a better way. Help promote the importance of a banking relationship by following FDIC.gov on social media, @FDICgov and #GetBanked.




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Consumer Education Materials

Button image - download 'Dont Get Spoofed' poster

Download and Share

FCC consumer education materials are available to download in PDF format and print for outreach events.

Tip Cards and Posters
Consumer Guides
Consumer Help Center


September Kids Booklet coverKids Activities

Consumer Guide Translations

Many FCC Consumer Guides are available in other languages.

Photo Gallery

Volunteer Day at Food & Friends.

CAOD Staff organized a day of service at Food & Friends Opens a New Window. in Washington DC. Several FCC staff members volunteered their time to help pack food to meet the nonprofit's mission of delivering specialized, nutritious meals and groceries to people in the community facing HIV/AIDS, cancer and other life-challenging illnesses.



Contact Us

Please contact us if you have any questions about consumer issues and outreach at the FCC.

Send an email

File a Complaint

File a consumer complaint by topic or tell us your story at our Consumer Complaint Center.  Learn about consumer issues at our Consumer Help Center.

Request a Speaker

Are you having an event, meeting, webinar or other activity related to FCC Consumer Issues? Send an email to request a speaker.

Submit a request




Tuesday, July 20, 2021