About the Division
The Consumer Affairs and Outreach Division (CAOD) engages the public through outreach and education initiatives to inform them about important consumer-related regulatory programs, telecommunications issues and other consumer issues that impact their day to day life.
Consumer Webinar: All I Want For the Holidays Is Your Safety
The Consumer and Governmental Affairs Bureau (CGB), Better Business Bureau (BBB) and Federal Trade Commission (FTC) hosted a webinar highlighting tips and resources to protect consumers this upcoming holiday season.
The 2020 holiday season will present unique challenges for consumers, with many connecting to loved ones virtually and shopping for gifts online. The webinar provided consumer protection information on various topics, including online shopping, avoiding charity scams, protecting a mobile device and public Wi-Fi safety tips.
View the archived webinar on the event page and the presentations below.
Consumer Education Materials
Consumer Guide Translations
Many FCC Consumer Guides are available in other languages.
Volunteer Day at Food & Friends.
CAOD Staff organized a day of service at Food & Friends Opens a New Window. in Washington DC. Several FCC staff members volunteered their time to help pack food to meet the nonprofit's mission of delivering specialized, nutritious meals and groceries to people in the community facing HIV/AIDS, cancer and other life-challenging illnesses.
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In Case You Missed It
Please contact us if you have any questions about consumer issues and outreach at the FCC.
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Request a Speaker
Are you having an event, meeting, webinar or other activity related to FCC Consumer Issues? Send an email to request a speaker.